Privacy Policy

This Privacy Policy sets out the basis on which we will process the personally identifying information (personal data) that we collect and receive from and about users of createacademy.com, subscribers to our newsletters, related subdomains, mobile applications, and media (our “website”) managed by Create Academy Ltd. (“Create Academy”, “we”, or “us”).

  • We will only collect, keep, use and share Personal Data for legitimate business purposes that we explain here below, or if we are legally required to do so.
  • We will be as clear and open as we can with you regarding what Personal Data we collect and how it will be processed.
  • For as long as we maintain records of your Personal Data, we will keep it up to date and protect it with appropriate safety measures.

Our website, online courses, podcasts, products, free gifts, online content and related services are hereinafter collectively referred to as our “Services”. Please read this Privacy Policy carefully. Your acceptance of this Privacy Policy is deemed to occur upon your first use of our Services. If you do not accept and do not agree with this Privacy Policy, you must stop using our Services immediately.

What Does This Policy Cover?

This Privacy Policy applies only to your use of our Services. Our Services may contain links to other websites and partnerships with other companies. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

What are your data protection rights?

Create Academy would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Create Academy for copies of your personal data.

The right to rectification – You have the right to request that Create Academy correct any information you believe is inaccurate. You also have the right to request Create Academy to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Create Academy erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Create Academy restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Create Academy processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Create Academy transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you, but will aim to respond immediately.

If you would like to exercise any of these rights, please contact us using the details at the end of this Privacy Policy.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

Outline of topics

  • What data do we collect
  • How do we collect your data
  • How will we use your data
  • Data sharing
  • How do we store your data
  • Marketing
  • What are cookies
  • How do we use cookies
  • How to manage your cookie
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

1. What data do we collect?

Depending upon your use of our Services, we may collect some or all of the following personal and non-personal data:

Personal Data collected directly from you through the check-out process: your name, postal address, phone number, email address, gender and age. Our legal basis for the collection and process of this data is the provision to you of the services purchased by you. It is also our legitimate interest in providing social media and marketing content that is of interest to our followers of social media.

Personal Data collected automatically from the use by you of createacademy.com. The data transmitted from your browser includes your IP address, the date and time of the visit, the pages accessed, the access/status/HTTP status code, your browser, your operating system and interface, as well as the language and version of the browser software. The legal basis for collecting and processing this personal data is to be able to operate the website and provide you with access to the pages you wish to access.

We will only use your email address that has been entered at checkout to provide you with information about your order or related products. We do not store your email address unless you have given us permission to do so. We will only add you to our mailing list if you tick the sign up box at checkout, or if you enter your email address on our website.

Customers who enter an email address at the checkout but do not place an order may receive a basket reminder email.

2. How do we collect your data?

You directly provide Create Academy with most of the data we collect. We collect data and process data when you:

  • Place an order for any of our products or services
  • Contact us via our website
  • Visit our website and consent to Cookies
  • Sign up to our platform or mailing list, or that of a related partner
  • Enter a competition with us, or that of a related partner

3. How will we use your data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for the following purposes:

  • Providing and managing your account;
  • Providing and managing your access to our Services;
  • Personalising and tailoring your experience on our Services and providing you with bespoke Services;
  • Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you;
  • Communicating with you. This may include responding to emails, calls or social media messages from you;
  • Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by emailing info@createacademy.com
  • For administration of your order (purchase confirmation etc);
  • To contact you with marketing messages which you have requested or agreed to receive from us, for example via a branded newsletter;
  • To contact you with surveys and feedback requests;
  • To analyse the purchase history of our customers and the way our customers use our website;
  • To gain insight into your behaviour and preferences (for example by analysing the website pages you visit);
  • To re-target our website visitors with relevant marketing messages (for example by using cookies hosted on our site);
  • To collect site statistics;
  • To provide bespoke social media content (for example by analysing your general interests);
  • To create targeted advertising across all our social media channels (for example by analysing responses to posts and existing advertisements);
  • To find out more about our digital community (for example by analysing the age ranges of our followers).

4. Data Sharing

We will not share any of your personal data with any third parties for any purposes, subject to one important exception. We do sometime work with our competition partner that we may share your data in order to fulfil your prize/ gift or so that you can receive marketing from the partner. Create Academy will only share your data in this way based on your express consent.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

When Create Academy processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

Third Parties (including Intercom and Google Analytics) whose content appears on our services may use third-party Cookies. Please refer to Part 6 & 7 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.

If at any point you wish to query any action that we take on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the GDPR gives you the right to do so.

Social Media

We will share your Personal Data with social media sites. The social media sites we share your Personal Data with as at the date of this Privacy Policy and their respective privacy statements are:

Data Processors

We use third party processors to collect, export, process and store Personal Data on our behalf. The processors we currently use are the following:

Data Security

We maintain technical and physical safeguards that are designed to protect the security and integrity of your Personal Data, and to guard it against accidental or unauthorised access, use, alteration or disclosure to third parties. These measures include device encryption, firewalls and virus checking procedures.

Where we keep personal data files on local devices these devices and protected and accessible only to our authorised employees.

We regularly review our security systems to ensure that your personal data remains safe and secure.

5. How do we store your data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

  • Your name, postal address, phone number, email address, interests, gender and age will be retained as long as you need to have an account with us, or whilst you are signed up to our mailing list. If you want to delete your account or unsubscribe from our mailing list, you can do so by contacting us. We provide access for life, however if you would like to remove your content, then contact us.

6. Marketing

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, SMS, website notification or mail through the post with information, news, and offers on products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

Brand partners (consent) – When you enter a competition or giveaway which Create Academy is hosting with another partner, Create Academy may share your data with the other partner in order to fulfil your prize/ gift or so that you can receive marketing from the partner. Create Academy will only share your data in this way based on your consent by entering email address. Partners include Boden – please see their privacy policy for more information.

You have the right at any time to stop Create Academy from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact us at info@createacademy.com.

7. What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. If you agree to allow Cookies when using our Services, we may collect information about you automatically.

For further information, visit allaboutcookies.org.

8. How do we use cookies, and what type of cookies do we use?

We use cookies to identify data traffic patterns, personalise contents and support security. They do not provide any information which might disclose the identity of a specific person but they may potentially identify your computer, your browser and your internet settings. You may change the storing of cookies in your browser settings at any time by selecting the function ‘accept no cookies’, however disabling essential cookies may result in you no longer being able to use the entire functionality of the website.

By using our Services, you may receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on our Services for providing live chat support, measuring and optimising features on our website, and optimising our advertising.

All Cookies used by and on our Services are used in accordance with current Cookie Law.

Google Analytics

Google Analytics, a web analytics service provided by Google, Inc. also places cookies on your computer, to enable Google to provide us with activity reports relating to the website. Google uses this data only to provide us with information on how users use the platform (including your IP address) will be transmitted to and stored by Google on servers in the United States. You may refuse these cookies by selecting the appropriate settings on your browser or by downloading and installing a browser plug-in.

9. How to manage cookies

You can set your browser not to accept cookies, and the website allaboutcookies.org tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

10. Changes to our privacy policy

Create Academy keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 08 July 2021.

11. How to contact us

If you would like to contact us for any reason, please either email info@createacademy.com or write to us at Main Yard Studios 90 Wallis Road, London E9 5LN.

12. How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Create Academy has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office via their website: https://ico.org.uk/global/contact-us/

Information About us

Our site is owned and operated by Create Academy Ltd, a limited company registered in England under company number 11392825.

Our registered address is Main Yard Studios, 90 Wallis Rd, London, E9 5LN.

VAT number 343316228

If you would like to see more information about using the Create Academy Services, please read our Terms of Use page.